Rate-Based Daily Arrival Process Models with Application to Call Centers

DOI10.1287/opre.2016.1484zbMath1345.60106OpenAlexW2311766507MaRDI QIDQ5740227

Pierre L'Ecuyer, Boris N. Oreshkin, Nazim Réegnard

Publication date: 25 July 2016

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/4f532958d3dbd55c4dec732da44e0018d8c7ddde

zbMATH Keywords

copulacorrelationcall centersdoubly stochastic Poisson processarrival ratearrival processinput modeling

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20) Point processes (e.g., Poisson, Cox, Hawkes processes) (60G55)

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Uses Software

• ContactCenters

Cites Work

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• The stochastic root-finding problem
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