ContactCenters
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swMATH37091MaRDI QIDQ52793FDOQ52793
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Cited In (9)
- Rate-Based Daily Arrival Process Models with Application to Call Centers
- Monte Carlo and Quasi–Monte Carlo Density Estimation via Conditioning
- A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
- Optimizing daily agent scheduling in a multiskill call center
- On a multistage discrete stochastic optimization problem with stochastic constraints and nested sampling
- Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
- Agent scheduling in a multiskill call center
- A general control variate method for multi-dimensional SDEs: an application to multi-asset options under local stochastic volatility with jumps models in finance
- Random numbers for parallel computers: requirements and methods, with emphasis on gpus
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