Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system

DOI10.1016/J.COR.2021.105545OpenAlexW3196805044MaRDI QIDQ2669641FDOQ2669641

Authors: Yanyan Li 

Publication date: 9 March 2022

Published in: Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.cor.2021.105545

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zbMATH Keywords

convex programmingcall centerrouting policyexpected queue waiting timetransportation on demand

Mathematics Subject Classification ID

Operations research and management science (90Bxx)

Cites Work

• Handbooks in operations Research \& management science: Transportation
• Title not available (Why is that?)
• Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule
• The convexity of the mean queue size of the M/M/c queue with respect to the traffic intensity
• Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems
• Simultaneous location of trauma centers and helicopters for emergency medical service planning
• A note on the convexity of performance measures of M/M/c queueing systems
• Dynamic routing in large-scale service systems with heterogeneous servers
• Approximations for the M/G/m Queue
• Dynamic control of \(N\)-systems with many servers: asymptotic optimality of a static priority policy in heavy traffic
• Optimal control of parallel server systems with many servers in heavy traffic
• Optimization of static traffic allocation policies
• Routing and staffing when servers are strategic

Cited In (2)

• DYNAMIC ROUTING OF CUSTOMERS WITH GENERAL DELAY COSTS IN A MULTISERVER QUEUING SYSTEM
• Index Policies for the Admission Control and Routing of Impatient Customers to Heterogeneous Service Stations

Uses Software

• ContactCenters
• JCCOptim

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