Improving Service by Informing Customers About Anticipated Delays
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Publication:3116631
DOI10.1287/mnsc.45.2.192zbMath1231.90285OpenAlexW2167921835MaRDI QIDQ3116631
Publication date: 12 February 2012
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/f29bb2339b79fa01ceca725ed399591a1f030273
Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)
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