Improving Service by Informing Customers About Anticipated Delays (Q3116631)
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scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Improving Service by Informing Customers About Anticipated Delays |
scientific article |
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Improving Service by Informing Customers About Anticipated Delays (English)
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12 February 2012
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service systems
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telephone call centers
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balking
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