Analysis of a last come first served queueing system with customer abandonment

DOI10.1016/J.COR.2012.03.009zbMATH Open1349.90220OpenAlexW2088913389MaRDI QIDQ339644FDOQ339644

Authors: Oualid Jouini 

Publication date: 11 November 2016

Published in: Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.cor.2012.03.009

Recommendations

• Times to service completion and abandonment in the M/M/\(m\) reemptive LCFS queue with impatient customers
• On first-come, first-served queues with two classes of impatient customers
• Waiting time in the \(\mathrm{M}/\mathrm{M}/m\) LCFS nonpreemptive priority queue with impatient customers
• Waiting and service time of a unique customer in an \(\mathrm {M/M/}m\) preemptive LCFS queue with impatient customers
• On two priority multi-server queues with impatient customers

zbMATH Keywords

queueingimpatient customervirtual waiting timeLCFSmulti-server queue

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Cites Work

• Tutorial on constructing a red blood cell inventory management system with two demand rates
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• Statistical Analysis of a Telephone Call Center
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• Staffing many-server queues with impatient customers: constraint satisfaction in call centers
• Adaptive behavior of impatient customers in tele-queues: theory and empirical support
• Improving service by informing customers about anticipated delays
• Title not available (Why is that?)
• The \(MMAP[K]/PH[K]/1\) queues with a last-come-first-served preemptive service discipline
• Queuing with balking and reneging in \(M/G/1\) systems
• Analysis of a Sampling Control Scheme for a Perishable Inventory System
• On measuring fairness in queues
• A perishable inventory system with modified \((S-1,S)\) policy and arbitrary processing times.
• Online scheduling policies for multiclass call centers with impatient customers

Cited In (1)

• Waiting time in the \(\mathrm{M}/\mathrm{M}/m\) LCFS nonpreemptive priority queue with impatient customers

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