Online scheduling policies for multiclass call centers with impatient customers
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Publication:992603
DOI10.1016/J.EJOR.2010.02.036zbMATH Open1205.90087OpenAlexW2109398368MaRDI QIDQ992603FDOQ992603
Authors: Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery 
Publication date: 9 September 2010
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2010.02.036
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Cited In (12)
- Performance evaluation and dimensioning of \(GI^X/M/c/N\) systems through kernel estimation
- Optimal control of a production-inventory system with customer impatience
- On the scheduling of operations in a chat contact center
- Server assignment policies in queues with customer abandonments
- Performance analysis of multi-processor two-stage tandem call center retrial queues with non-reliable processors
- Analysis of a last come first served queueing system with customer abandonment
- Scheduling of multi-class multi-server queueing systems with abandonments
- Scheduling policies for an antiterrorist surveillance system
- Developing effective service policies for multiclass queues with abandonment: asymptotic optimality and approximate policy improvement
- \(M A P + M A P / M_2 / N / \infty\) queueing system with absolute priority and reservation of servers
- Online scheduling policies for multiclass call centers with impatient customers
- Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
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