Analysis of a last come first served queueing system with customer abandonment

DOI10.1016/J.COR.2012.03.009MaRDI QIDQ339644zbMATH OpenOpenAlexFDO

Authors Oualid Jouini

Publication date 11 November 2016

Published in Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.cor.2012.03.009

zbMATH Keywords

queueingimpatient customervirtual waiting timeLCFSmulti-server queue

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Recommendations

• Times to service completion and abandonment in the M/M/\(m\) reemptive LCFS queue with impatient customers
• On first-come, first-served queues with two classes of impatient customers
• Waiting time in the \(\mathrm{M}/\mathrm{M}/m\) LCFS nonpreemptive priority queue with impatient customers
• Waiting and service time of a unique customer in an \(\mathrm {M/M/}m\) preemptive LCFS queue with impatient customers
• On two priority multi-server queues with impatient customers

Cites work

• scientific article; zbMATH DE number 3858809 (Why is no real title available?)
• scientific article; zbMATH DE number 4207519 (Why is no real title available?)
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• Analysis of a Sampling Control Scheme for a Perishable Inventory System
• Improving service by informing customers about anticipated delays
• On measuring fairness in queues
• Online scheduling policies for multiclass call centers with impatient customers
• Optimal control of a production-inventory system with customer impatience
• QBD approximations of a call center queueing model with general patience distribution
• Queuing with balking and reneging in \(M/G/1\) systems
• Staffing many-server queues with impatient customers: constraint satisfaction in call centers
• Statistical Analysis of a Telephone Call Center
• The \(MMAP[K]/PH[K]/1\) queues with a last-come-first-served preemptive service discipline
• To queue or not to queue: equilibrium behavior in queueing systems.
• Tutorial on constructing a red blood cell inventory management system with two demand rates

Cited in

(2)

• Times to service completion and abandonment in the M/M/\(m\) reemptive LCFS queue with impatient customers
• Waiting time in the \(\mathrm{M}/\mathrm{M}/m\) LCFS nonpreemptive priority queue with impatient customers

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