QBD approximations of a call center queueing model with general patience distribution

DOI10.1016/J.COR.2006.12.002MaRDI QIDQ2471222zbMATH OpenOpenAlexFDO

Authors Ken'ichi Kawanishi

Publication date 22 February 2008

Published in Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.cor.2006.12.002

zbMATH Keywords

call centerperformance evaluationquasi-birth-death processqueues with impatient customers

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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Cites work

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• Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
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• Introduction to Matrix Analytic Methods in Stochastic Modeling
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• On the counting process for a class of Markovian arrival processes with an application to a queueing system
• Queueing models of call centers: An introduction
• Queueing systems with vacations - a survey
• Statistical Analysis of a Telephone Call Center

Cited in

(9)

• An approximation analysis for an assembly-like queueing system with time-constraint items
• Steady state analysis of level dependent quasi-birth-and-death processes with catastrophes
• Queueing models of call centers: An introduction
• Performance analysis of a Markovian queue with impatient customers and working vacation
• Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option
• Deposit Design for a Production System with Impatient Customers
• Modeling and optimization of a product-service system with additional service capacity and impatient customers
• Analysis of a last come first served queueing system with customer abandonment
• Synchronous working vacation policy for finite-buffer multiserver queueing system

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