QBD approximations of a call center queueing model with general patience distribution (Q2471222)
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scientific article; zbMATH DE number 5238690
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| English | QBD approximations of a call center queueing model with general patience distribution |
scientific article; zbMATH DE number 5238690 |
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QBD approximations of a call center queueing model with general patience distribution (English)
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22 February 2008
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quasi-birth-death process
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call center
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queues with impatient customers
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performance evaluation
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0.7981331944465637
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0.7859731316566467
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0.7767269015312195
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