QBD approximations of a call center queueing model with general patience distribution (Q2471222)
From MaRDI portal
scientific article
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | QBD approximations of a call center queueing model with general patience distribution |
scientific article |
Statements
QBD approximations of a call center queueing model with general patience distribution (English)
0 references
22 February 2008
0 references
quasi-birth-death process
0 references
call center
0 references
queues with impatient customers
0 references
performance evaluation
0 references
0 references
0 references
0 references
0 references
