Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers (Q375971)

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scientific article; zbMATH DE number 6221900
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    Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers
    scientific article; zbMATH DE number 6221900

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      Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers (English)
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      1 November 2013
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