Outsourcing strategy in two-stage call centers (Q1040980)
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scientific article; zbMATH DE number 5639649
| Language | Label | Description | Also known as |
|---|---|---|---|
| default for all languages | No label defined |
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| English | Outsourcing strategy in two-stage call centers |
scientific article; zbMATH DE number 5639649 |
Statements
Outsourcing strategy in two-stage call centers (English)
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27 November 2009
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call center
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additional service
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two-stage service
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outsourcing strategy
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0.807806134223938
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0.7553132772445679
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0.7289488315582275
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0.7237079739570618
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0.723585307598114
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