Towards ``zero abandonments'' in call center performance (Q5954826)
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scientific article; zbMATH DE number 1702056
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Towards ``zero abandonments'' in call center performance |
scientific article; zbMATH DE number 1702056 |
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Towards ``zero abandonments'' in call center performance (English)
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2001
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Manpower planning
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Call center planning
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Marketing
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