Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option (Q291308)
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scientific article; zbMATH DE number 6589809
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| English | Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option |
scientific article; zbMATH DE number 6589809 |
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Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option (English)
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7 June 2016
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call center
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call-back
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generalized phase-type distribution
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Markovian arrival process
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multi-server queueing system
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0.9041092
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0.88017684
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0.8737648
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0.86909413
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0.8669759
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0.86417776
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