scientific article; zbMATH DE number 5985642

MaRDI QIDQ3102340zbMATH OpenFDO

Authors Yijun Zhu, Renxiang Zhu, Zhe George Zhang, Peter Haug

Publication date 3 December 2011

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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Cited in

(15)

• On the impact of customer balking, impatience and retrials in telecommunication systems
• Dependence of performance indices of a call center on the distribution of calls' sojourn time in the orbit
• Performance analysis of an inbound call center with skills-based routing
• The impact of retrials on call center performance
• QBD approximations of a call center queueing model with general patience distribution
• Performance analysis of multi-processor two-stage tandem call center retrial queues with non-reliable processors
• Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option
• On the estimation of the true demand in call centers with redials and reconnects
• Performance analysis of call centers based on M/M/s/k+M queue with retrial and impatience
• Performance analysis of call centers based on M/M/S/K+M queue in changeable service rate with server breakdowns
• scientific article; zbMATH DE number 2159137 (Why is no real title available?)
• Performance analysis of call centers based on M/M/s/k queue with retrial and feedback
• Analysis of a queueing model for a call center with impatient customers and after-call work
• Queueing network model of a call center with customer retrials and impatient customers
• On the interaction between retrials and sizing of call centers

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