Service-Level Differentiation in Call Centers with Fully Flexible Servers
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Publication:3117690
DOI10.1287/mnsc.1070.0825zbMath1232.90279OpenAlexW2164669679MaRDI QIDQ3117690
Itai Gurvich, Avishai Mandelbaum, Mor Armony
Publication date: 29 February 2012
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/mnsc.1070.0825
Deterministic scheduling theory in operations research (90B35) Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)
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