Control of systems with flexible multi-server pools: a shadow routing approach
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Cites work
- scientific article; zbMATH DE number 1936539 (Why is no real title available?)
- A Diffusion Approximation for the G/GI/n/m Queue
- A diffusion model of scheduling control in queueing systems with many servers
- Contact Centers with a Call-Back Option and Real-Time Delay Information
- Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
- Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Heavy Traffic Regime
- Dynamic control of \(N\)-systems with many servers: asymptotic optimality of a static priority policy in heavy traffic
- Dynamic routing and admission control in high-volume service systems: Asymptotic analysis via multi-scale fluid limits
- Dynamic routing in large-scale service systems with heterogeneous servers
- Dynamic scheduling of a system with two parallel servers in heavy traffic with resource pooling: Asymptotic optimality of a threshold policy
- Heavy traffic resource pooling in parallel-server systems
- Heavy-Traffic Limits for Queues with Many Exponential Servers
- Heavy-Traffic Limits for the G/H2*/n/mQueue
- Law of large numbers limits for many-server queues
- MaxWeight scheduling in a generalized switch: State space collapse and workload minimization in heavy traffic
- Maximizing queueing network utility subject to stability: greedy primal-dual algorithm
- OPTIMAL ROUTING IN OUTPUT-QUEUED FLEXIBLE SERVER SYSTEMS
- On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
- On a data-driven method for staffing large call centers
- Optimal control of parallel server systems with many servers in heavy traffic
- Queueing systems with many servers: null controllability in heavy traffic
- Responding to Unexpected Overloads in Large-Scale Service Systems
- Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule
- Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic.
- Scheduling control for queueing systems with many servers: asymptotic optimality in heavy traffic
- Service-level differentiation in call centers with fully flexible servers
- Service-level differentiation in many-server service systems via queue-ratio routing
- State space collapse in many-server diffusion limits of parallel server systems
- Steady-state analysis of a multiserver queue in the Halfin-Whitt regime
- Strong approximation for Markovian service networks
- The \(G/GI/N\) queue in the Halfin-Whitt regime
- The multiclass GI/PH/N queue in the Halfin-Whitt regime
Cited in
(18)- A fluid model for one-sided bipartite matching queues with match-dependent rewards
- Reward maximization in general dynamic matching systems
- Tightness of invariant distributions of a large-scale flexible service system under a priority discipline
- Multiclass multiserver queueing system in the Halfin-Whitt heavy traffic regime: asymptotics of the stationary distribution
- Assigning multiple job types to parallel specialized servers
- Economies-of-scale in many-server queueing systems: tutorial and partial review of the QED Halfin-Whitt heavy-traffic regime
- Stability analysis of a two-station cascade queueing network
- Accounting for capacity: A real‐time optimization approach to managing observation unit utilization
- Necessary condition for null controllability in many-server heavy traffic
- Shadow-routing based control of flexible multiserver pools in overload
- A blind policy for equalizing cumulative idleness
- Diffusion-scale tightness of invariant distributions of a large-scale flexible service system
- Queueing with redundant requests: exact analysis
- OPTIMAL ROUTING IN OUTPUT-QUEUED FLEXIBLE SERVER SYSTEMS
- Systems with large flexible server pools: instability of ``natural load balancing
- Scheduling parallel servers in the nondegenerate slowdown diffusion regime: asymptotic optimality results
- An ODE for an overloaded \(X\) model involving a stochastic averaging principle
- Stability condition of a multi-class modified Erlang system
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