On a Data-Driven Method for Staffing Large Call Centers
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Publication:3100378
DOI10.1287/opre.1080.0602zbMath1233.90207OpenAlexW2054587269MaRDI QIDQ3100378
Assaf J. Zeevi, Achal Bassamboo
Publication date: 24 November 2011
Published in: Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/opre.1080.0602
Stochastic network models in operations research (90B15) Theory of organizations, manpower planning in operations research (90B70)
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