Call center staffing with simulation and cutting plane methods
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Cited in
(33)- Stochastic global optimization using tangent minorants for Lipschitz functions
- A simulation optimization approach for a two-echelon inventory system with service level constraints
- Capacity expansion under a service-level constraint for uncertain demand with lead times
- Sample average approximation of stochastic dominance constrained programs
- Sample average approximation with heavier tails. I: Non-asymptotic bounds with weak assumptions and stochastic constraints
- Sample average approximation of expected value constrained stochastic programs
- Cell-and-bound algorithm for chance constrained programs with discrete distributions
- Genetic-algorithm-based simulation optimization considering a single stochastic constraint
- Estimating the Probability that a Function Observed with Noise Is Convex
- A stochastic programming model for scheduling call centers with global service level agreements
- Product price alignment with seller service rating and consumer satisfaction
- A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
- An integer programming approach for linear programs with probabilistic constraints
- Facility location under service level constraints for heterogeneous customers
- Emergency medical services and beyond: addressing new challenges through a wide literature review
- Optimizing daily agent scheduling in a multiskill call center
- On a multistage discrete stochastic optimization problem with stochastic constraints and nested sampling
- Rapid screening algorithms for stochastically constrained problems
- Generating labor requirements and rosters for mail handlers using simulation and optimization
- A branch-and-bound algorithm for shift scheduling with stochastic nonstationary demand
- Staffing multiskill call centers via linear programming and simulation
- Optimal call center forecasting and staffing
- Alternative MIP formulations for an integrated shift scheduling and task assignment problem
- Mathematical models and solution approach for cross-training staff scheduling at call centers
- Call Center Staffing: Service-Level Constraints and Index Priorities
- Physician staffing for emergency departments with time-varying demand
- Combining integer programming and the randomization method to schedule employees
- Recovering best statistical guarantees via the empirical divergence-based distributionally robust optimization
- Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
- Multiple allocation hub location with service level constraints for two shipment classes
- Joint chance-constrained staffing optimization in multi-skill call centers
- Call-Center Labor Cross-Training: It’s a Small World After All
- Optimizing call center staffing using simulation and analytic center cutting-plane methods
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