On a data-driven method for staffing large call centers
From MaRDI portal
Recommendations
- Robust and data-driven approaches to call centers
- Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
- Flexible staffing for call centers with non-stationary arrival rates
- Dimensioning Large Call Centers
- Optimizing call center staffing using simulation and analytic center cutting-plane methods
Cited in
(32)- Dynamic staffing in a telephone call center aiming to immediately answer all calls
- Two issues in setting call centre staffing levels
- Staffing large-scale service systems with distributional uncertainty
- Staffing to maximize profit for call centers with impatient and repeat-calling customers
- Robust sample average approximation
- A data-driven methodology for evaluating and optimizing call center IVRs
- Call center staffing with simulation and cutting plane methods
- Newsvendor-type models with decision-dependent uncertainty
- Prescriptive analytics for a multi-shift staffing problem
- A survey on skill-based routing with applications to service operations management
- An analysis on convergence of data-driven approach to ship lock scheduling
- Staffing for many-server systems facing non-standard arrival processes
- Robust heavy-traffic approximations for service systems facing overdispersed demand
- Optimizing call center staffing using simulation and analytic center cutting-plane methods
- Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
- Dimensioning Large Call Centers
- Data-stories about (im)patient customers in tele-queues
- Staffing a call center with uncertain non-stationary arrival rate and flexibility
- Flexible staffing for call centers with non-stationary arrival rates
- Stochastic call center staffing with uncertain arrival, service and abandonment rates: a Bayesian perspective
- Asymptotically optimal staffing of service systems with joint QoS constraints
- Optimal call center forecasting and staffing
- An ODE for an overloaded X model involving a stochastic averaging principle
- Economies-of-scale in many-server queueing systems: tutorial and partial review of the QED Halfin-Whitt heavy-traffic regime
- STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS
- Towards ``zero abandonments in call center performance
- Redistribution of judicial resources for improved performance
- Managing flexibility: optimal sizing and scheduling of flexible servers
- Optimal capacity planning for cloud service providers with periodic, time-varying demand
- Workload forecasting for a call center: methodology and a case study
- Robust and data-driven approaches to call centers
- Control of systems with flexible multi-server pools: a shadow routing approach
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