Prescriptive analytics for a multi-shift staffing problem
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Publication:2098065
DOI10.1016/J.EJOR.2022.06.011OpenAlexW4293072975MaRDI QIDQ2098065FDOQ2098065
Authors: Pascal M. Notz, Peter Wolf, Richard Pibernik 
Publication date: 17 November 2022
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2022.06.011
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Cites Work
- Workload forecasting for a call center: methodology and a case study
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- A simulation-based approach to two-stage stochastic programming with recourse
- Monte Carlo sampling approach to stochastic programming
- Capacity sizing under parameter uncertainty: safety staffing principles revisited
- Approximation of the non-stationary \(M(t)/M(t)/c(t)\)-queue using stationary queueing models: The stationary backlog-carryover approach
- Modeling Daily Arrivals to a Telephone Call Center
- The impact of special days in call arrivals forecasting: a neural network approach to modelling special days
- The big data newsvendor: practical insights from machine learning
- Staffing of time-varying queues using a geometric discrete time modelling approach
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