Prescriptive analytics for a multi-shift staffing problem

DOI10.1016/J.EJOR.2022.06.011MaRDI QIDQ2098065zbMATH OpenOpenAlexFDO

Authors Pascal M. Notz, Peter Wolf, Richard Pibernik

Publication date 17 November 2022

Published in European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.ejor.2022.06.011

zbMATH Keywords

machine learningdecision support systemsqueuingprescriptive analyticsdata-driven OM

Mathematics Subject Classification ID

Operations research and management science (90Bxx)

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Cites work

• scientific article; zbMATH DE number 1332320 (Why is no real title available?)
• A simulation-based approach to two-stage stochastic programming with recourse
• Approximation of the non-stationary \(M(t)/M(t)/c(t)\)-queue using stationary queueing models: The stationary backlog-carryover approach
• Capacity sizing under parameter uncertainty: safety staffing principles revisited
• Modeling Daily Arrivals to a Telephone Call Center
• Monte Carlo sampling approach to stochastic programming
• Staffing of time-varying queues using a geometric discrete time modelling approach
• The big data newsvendor: practical insights from machine learning
• The impact of special days in call arrivals forecasting: a neural network approach to modelling special days
• Workload forecasting for a call center: methodology and a case study

Cited in

(1)

• Explainable subgradient tree boosting for prescriptive analytics in operations management

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