Managing flexibility: optimal sizing and scheduling of flexible servers
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Recommendations
- On Accommodating Customer Flexibility in Service Systems
- Optimal staffing in nonstationary service centers with constraints
- A little flexibility is all you need: on the asymptotic value of flexible capacity in parallel queuing systems
- Understanding the marginal impact of customer flexibility
- Balancing staffing and switching costs in a service center with flexible servers
Cites work
- A join the shorter queue model in heavy traffic
- A little flexibility is all you need: on the asymptotic value of flexible capacity in parallel queuing systems
- Asymptotic optimality of maximum pressure policies in stochastic processing networks
- Capacity sizing under parameter uncertainty: safety staffing principles revisited
- Centralized and Competitive Inventory Models with Demand Substitution
- Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
- Diffusion approximations for some multiclass queueing networks with FIFO service disciplines
- Dimensioning Large Call Centers
- Dynamic control of N-systems with many servers: asymptotic optimality of a static priority policy in heavy traffic
- Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Heavy Traffic Regime
- Dynamic Server Allocation for Queueing Networks with Flexible Servers
- Heavy-Traffic Limits for Queues with Many Exponential Servers
- On a data-driven method for staffing large call centers
- On the power of (even a little) resource pooling
- Optimal flexibility configurations in newsvendor networks: going beyond chaining and pairing
- Process flexibility for multiperiod production systems
- Queue-and-idleness-ratio controls in many-server service systems
- Robust and data-driven approaches to call centers
- Routing and staffing in large-scale service systems: the case of homogeneous impatient customers and heterogeneous servers
- Scheduling control for queueing systems with many servers: asymptotic optimality in heavy traffic
- Service systems with slowdowns: potential failures and proposed solutions
- Service-level differentiation in many-server service systems via queue-ratio routing
- Staffing call centers with uncertain demand forecasts: a chance-constrained optimization approach
- Staffing many-server queues with impatient customers: constraint satisfaction in call centers
- State space collapse in many-server diffusion limits of parallel server systems
- Stochastic-Process Limits
- The effects of selling packaged goods on inventory decisions
- The impact of product substitution on retail merchandising
- Understanding the performance of the long chain and sparse designs in process flexibility
- Universally optimal staffing of Erlang-A queues facing uncertain arrival rates
- Validity of heavy traffic steady-state approximations in generalized Jackson networks
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