On Accommodating Customer Flexibility in Service Systems
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Publication:6160220
DOI10.3138/INFOR.47.4.289OpenAlexW1977015962MaRDI QIDQ6160220FDOQ6160220
Authors: Yutong He, Douglas G. Down 
Publication date: 9 May 2023
Published in: INFOR: Information Systems and Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.3138/infor.47.4.289
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- The Bilingual Server System: A Queueing Model Featuring Fully And Partially Qualified Servers
Cited In (4)
- Revenue-maximizing pricing and scheduling strategies in service systems with flexible customers
- Sharing delay information in service systems: a literature survey
- Performance analysis of joining the shortest queue model among a large number of queues
- Improving efficiency of service systems by performing a part of the service without the customer's presence
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