On Accommodating Customer Flexibility in Service Systems
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Publication:6160220
Recommendations
- Understanding the marginal impact of customer flexibility
- Modeling and analysis of flexible queueing systems
- Multiple-server system with flexible arrivals
- A little flexibility is all you need: on the asymptotic value of flexible capacity in parallel queuing systems
- Partial flexibility in routeing and scheduling
Cites work
- scientific article; zbMATH DE number 3868389 (Why is no real title available?)
- Balanced Allocations
- Bilingual server call centres
- Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
- Dynamic Server Allocation for Queueing Networks with Flexible Servers
- Join the shortest queue: Stability and exact asymptotics
- Multiple channel queues in heavy traffic. I
- Multiple channel queues in heavy traffic. II: sequences, networks, and batches
- On the optimal assignment of customers to parallel servers
- Optimality of the shortest line discipline
- Principles on the Benefits of Manufacturing Process Flexibility
- Process flexibility in supply chains
- The Bilingual Server System: A Queueing Model Featuring Fully And Partially Qualified Servers
Cited in
(5)- Improving efficiency of service systems by performing a part of the service without the customer's presence
- Sharing delay information in service systems: a literature survey
- Performance analysis of joining the shortest queue model among a large number of queues
- Revenue-maximizing pricing and scheduling strategies in service systems with flexible customers
- Managing flexibility: optimal sizing and scheduling of flexible servers
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