Revenue-maximizing pricing and scheduling strategies in service systems with flexible customers

DOI10.1016/J.ORL.2017.11.012OpenAlexW2411839282MaRDI QIDQ2417066

Ying-Ju Chen, Qiao-Chu He

Publication date: 11 June 2019

Published in: Operations Research Letters (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.orl.2017.11.012

zbMATH Keywords

schedulinginformation asymmetrypriority pricingflexible customersservice operations systems

Mathematics Subject Classification ID

Operations research, mathematical programming (90-XX)

Cites Work

• Understanding the marginal impact of customer flexibility
• To queue or not to queue: equilibrium behavior in queueing systems.
• A Hotelling queue model with probabilistic service
• Multiple-server system with flexible arrivals
• Multiclass Queueing Systems: Polymatroidal Structure and Optimal Scheduling Control
• A Little Flexibility Is All You Need: On the Asymptotic Value of Flexible Capacity in Parallel Queuing Systems
• On Accommodating Customer Flexibility in Service Systems

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