The Bilingual Server System: A Queueing Model Featuring Fully And Partially Qualified Servers

DOI10.1080/03155986.1993.11732230MaRDI QIDQ4281932zbMATH OpenOpenAlexFDO

Authors David A. Stanford, Winfried K. Grassmann

Publication date 17 November 1994

Published in INFOR: Information Systems and Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1080/03155986.1993.11732230

zbMATH Keywords

average queueing delaysqueue length distributionqueueing model

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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Cited in

(5)

• Allocation of tasks to specialized processors: A planning approach
• Bilingual server call centres
• On Accommodating Customer Flexibility in Service Systems
• Examples of Applications of Queueing Theory in Canada
• Applications of maximum queue lengths to call center management

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