Service systems with slowdowns: potential failures and proposed solutions
From MaRDI portal
Recommendations
- The snowball effect of customer slowdown in critical many-server systems
- When to use speedup: an examination of service systems with returns
- Modeling load and overwork effects in queueing systems with adaptive service rates
- Service Interruptions in Large-Scale Service Systems
- The slow server problem: a queue with stalling
Cites work
- Adaptive behavior of impatient customers in tele-queues: theory and empirical support
- Admission control for a multi-server queue with abandonment
- BRAVO for many-server QED systems with finite buffers
- Diffusion approximations for \(\mathrm{G}/\mathrm{M}/n + \mathrm{GI}\) queues with state-dependent service rates
- Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments
- Martingale proofs of many-server heavy-traffic limits for Markovian queues
- Metastability under stochastic dynamics
- On queues with service and interarrival times depending on waiting times
- OPTIMAL ADMISSION CONTROL IN QUEUES WITH WORKLOAD-DEPENDENT SERVICE RATES
- Queues with service times and interarrival times depending linearly and randomly upon waiting times
- Refined models for efficiency-driven queues with applications to delay announcements and staffing
- Staffing many-server systems with admission control and retrials
- State-dependent stochastic networks. I: Approximation and applications with continuous diffusion limits
- Stochastic networks with multiple stable points
- The Impact of Delay Announcements in Many-Server Queues with Abandonment
- When to use speedup: an examination of service systems with returns
Cited in
(21)- An analysis of queues with delayed information and time-varying arrival rates
- Balancing admission control, speedup, and waiting in service systems
- An \(M/M/c\) queue with queueing-time dependent service rates
- A survey on skill-based routing with applications to service operations management
- Fatigue, personnel scheduling and operations: review and research opportunities
- Comparison of fluid approximations for service systems with state-dependent service rates and return probabilities
- Load effect on service times
- Modeling load and overwork effects in queueing systems with adaptive service rates
- When to use speedup: an examination of service systems with returns
- Service Interruptions in Large-Scale Service Systems
- The snowball effect of customer slowdown in critical many-server systems
- Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
- Spatial capacity planning
- New perspectives on the Erlang-A queue
- Queues with choice via delay differential equations
- scientific article; zbMATH DE number 3312819 (Why is no real title available?)
- Multiclass state‐dependent service systems with returns
- Applications of fluid models in service operations management
- Improving service in the presence of surge traffic: a K-policy voluntary flushing queueing system
- Managing flexibility: optimal sizing and scheduling of flexible servers
- Structural feedback and behavioral decision making in queuing systems: a hybrid simulation framework
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