Diffusion approximations for G/M/n + GI queues with state-dependent service rates

DOI10.1287/MOOR.2013.0587MaRDI QIDQ5169699zbMATH OpenOpenAlexFDO

Authors Ananda Weerasinghe

Publication date 11 July 2014

Published in Mathematics of Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1287/moor.2013.0587

zbMATH Keywords

call centerscustomer abandonmentdiffusion processesHalfin-Whitt regimeheavy trafficmany-server queues

Mathematics Subject Classification ID

Applications of Brownian motions and diffusion theory (population genetics, absorption problems, etc.) (60J70) Queueing theory (aspects of probability theory) (60K25) Traffic problems in operations research (90B20) Queues and service in operations research (90B22)

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Cited in

(19)

• Many-server diffusion limits for \(G/Ph/n+GI\) queues
• The setting and optimization of quick queue with customer loss
• Diffusion approximations for double-ended queues with reneging in heavy traffic
• Optimal service rate perturbations of many server queues in heavy traffic
• General hazard-type scaling of abandonment time distribution for a \(\mathrm{G}/\mathrm{Ph}/n+\mathrm{GI}\) queue in the Halfin-Whitt heavy-traffic regime
• Diffusion approximations for insurance risk processes
• A diffusion regime with nondegenerate slowdown
• Approximations for chat service systems using many-server diffusion limits
• A unified approach to diffusion analysis of queues with general patience-time distributions
• Service systems with slowdowns: potential failures and proposed solutions
• Approximation par un processus de diffusion de files GI/GI/1 avec dépendance de l'état
• Controlling the running maximum of a diffusion process and an application to queueing systems
• A unifying diffusion model for state-dependent queues
• Optimal service rates for the state-dependent M/G/1 queues in steady state
• Fluid limits of many-server queues with reneging
• Adaptive service rate control of an M/M/1 queue with server breakdowns
• Multi-component matching queues in heavy traffic
• Convergence of a queueing system in heavy traffic with general patience-time distributions
• Involutions whose top dimensional component of the fixed point set is indecomposable

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