Diffusion Approximations for G/M/n + GI Queues with State-Dependent Service Rates
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Publication:5169699
DOI10.1287/moor.2013.0587zbMath1302.60127OpenAlexW2071611874MaRDI QIDQ5169699
Publication date: 11 July 2014
Published in: Mathematics of Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/moor.2013.0587
call centersheavy trafficdiffusion processescustomer abandonmentHalfin-Whitt regimemany-server queues
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Traffic problems in operations research (90B20) Applications of Brownian motions and diffusion theory (population genetics, absorption problems, etc.) (60J70)
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