Service-level differentiation in many-server service systems via queue-ratio routing
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Recommendations
- Queue-and-idleness-ratio controls in many-server service systems
- Service-level differentiation in call centers with fully flexible servers
- Routing and staffing in large-scale service systems: the case of homogeneous impatient customers and heterogeneous servers
- Dynamic routing in large-scale service systems with heterogeneous servers
- Scheduling to Differentiate Service in a Multiclass Service System
Cited in
(38)- Many-server scaling of the N-system under FCFS-ALIS
- Infinite horizon asymptotic average optimality for large-scale parallel server networks
- Design heuristic for parallel many server systems
- Balanced routing with partial information in a distributed parallel many-server queueing system
- Product forms for FCFS queueing models with arbitrary server-job compatibilities: an overview
- A survey on skill-based routing with applications to service operations management
- Routing and staffing when servers are strategic
- Optimal static assignment and routing policies for service centers with correlated traffic
- A skill based parallel service system under FCFS-ALIS -- steady state, overloads, and abandonments
- Routing and staffing in large-scale service systems: the case of homogeneous impatient customers and heterogeneous servers
- Competitive queue policies for differentiated services
- Service-level differentiation in call centers with fully flexible servers
- Queue-and-idleness-ratio controls in many-server service systems
- The benefit of introducing variability in single-server queues with application to quality-based service domains
- Dynamic scheduling of multiclass many-server queues with abandonment: the generalized \(c \mu / h\) rule
- Admission and routing of soft real-time jobs to multiclusters: design and comparison of index policies
- Achieving rapid recovery in an overload control for large-scale service systems
- On patient flow in hospitals: a data-based queueing-science perspective
- Customer routing to parallel servers with different rates
- Diffusion approximation for an overloaded \(X\) model via a stochastic averaging principle
- Differentiating Services with Noncongestive Queuing (NCQ)
- On the optimal design of a bipartite matching queueing system
- Scheduling to Differentiate Service in a Multiclass Service System
- A fluid model for one-sided bipartite matching queues with match-dependent rewards
- To pool or not to pool: queueing design for large-scale service systems
- Dynamic server assignment in multiclass queues with shifts, with applications to nurse staffing in emergency departments
- Fluid models of parallel service systems under FCFS
- Delay-based service differentiation with many servers and time-varying arrival rates
- Infinite-horizon average optimality of the N-network in the Halfin-Whitt regime
- Optimal pricing and scheduling control of product shipping
- Blind fair routing in large-scale service systems with heterogeneous customers and servers
- Applications of fluid models in service operations management
- Managing flexibility: optimal sizing and scheduling of flexible servers
- Asymptotically optimal routing of a many-server parallel queueing system with long-run average criterion
- Dynamic routing in large-scale service systems with heterogeneous servers
- Optimal control of parallel server systems with many servers in heavy traffic
- Online scheduling policies for multiclass call centers with impatient customers
- Control of systems with flexible multi-server pools: a shadow routing approach
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