Universally optimal staffing of Erlang-A queues facing uncertain arrival rates

DOI10.1016/J.ORL.2023.107061MaRDI QIDQ6556155zbMATH OpenFDO

Authors Yaşar Levent Koçağa

Publication date 17 June 2024

Published in Operations Research Letters (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/J.ORL.2023.107061

zbMATH Keywords

capacity sizingcustomer abandonmentservice operationssquare-root safety staffing policyuncertain arrival rate

Mathematics Subject Classification ID

Operations research, mathematical programming (90-XX)

Cites work

• Capacity sizing under parameter uncertainty: safety staffing principles revisited
• Dimensioning Large Call Centers
• Dynamic routing and admission control in high-volume service systems: Asymptotic analysis via multi-scale fluid limits
• Excursion-based universal approximations for the Erlang-A queue in steady-state
• Heavy-Traffic Limits for Queues with Many Exponential Servers
• Knowledge, congestion, and economics: parameter uncertainty in Naor's model
• Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both?
• Optimality gap of asymptotically derived prescriptions in queueing systems, \(o(1)\)-optimality
• Optimality gaps in asymptotic dimensioning of many-server systems
• Staffing call centers under arrival-rate uncertainty with Bayesian updates
• Staffing call centers with uncertain demand forecasts: a chance-constrained optimization approach
• Statistical Analysis of a Telephone Call Center

Cited in

(2)

• Managing flexibility: optimal sizing and scheduling of flexible servers
• Universally optimal staffing for Erlang-A queues facing uncertain arrival rates: the case of constraint satisfaction

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