Responding to Unexpected Overloads in Large-Scale Service Systems
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Publication:3117852
DOI10.1287/mnsc.1090.1025zbMath1232.90154OpenAlexW2103353463MaRDI QIDQ3117852
Publication date: 1 March 2012
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/mnsc.1090.1025
call centersservice systemsmany-server queuesdeterministic fluid modelsoverload controlsqueue-ratio routing
Related Items (9)
Maximum weight matching with hysteresis in overloaded queues with setups ⋮ Achieving Rapid Recovery in an Overload Control for Large-Scale Service Systems ⋮ A Fluid-Diffusion-Hybrid Limiting Approximation for Priority Systems with Fast and Slow Customers ⋮ Applications of fluid models in service operations management ⋮ A survey on skill-based routing with applications to service operations management ⋮ Diffusion approximation for an overloaded \(X\) model via a stochastic averaging principle ⋮ Exact analysis for multiserver queueing systems with cross selling ⋮ Control of systems with flexible multi-server pools: a shadow routing approach ⋮ An ODE for an Overloaded X Model Involving a Stochastic Averaging Principle
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