Asymptotically optimal control of many-server heterogeneous service systems with H₂^* service times
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Cites work
- scientific article; zbMATH DE number 1631026 (Why is no real title available?)
- scientific article; zbMATH DE number 3951715 (Why is no real title available?)
- scientific article; zbMATH DE number 3274494 (Why is no real title available?)
- A diffusion model of scheduling control in queueing systems with many servers
- Contact Centers with a Call-Back Option and Real-Time Delay Information
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- Heavy-Traffic Limits for Queues with Many Exponential Servers
- Heavy-Traffic Limits for the G/H2*/n/mQueue
- Law of large numbers limits for many-server queues
- Martingale proofs of many-server heavy-traffic limits for Markovian queues
- On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
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- Scheduling control for queueing systems with many servers: asymptotic optimality in heavy traffic
- Service-level differentiation in call centers with fully flexible servers
- State space collapse in many-server diffusion limits of parallel server systems
- Strong approximation for Markovian service networks
- The \(G/GI/N\) queue in the Halfin-Whitt regime
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Cited in
(5)- Technical note -- Asymptotically optimal control of omnichannel service systems with pick-up guarantees
- Asymptotically optimal control of \(N\)-systems with \(H_2^*\) service times under many-server heavy traffic
- Numerical study of the optimal control of a system with heterogeneous servers
- A fair policy for the \(\mathrm{G}/\mathrm{GI}/N\) queue with multiple server pools
- Optimal control of multiclass parallel service systems
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