Optimal balanced control for call centers
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Publication:1945068
DOI10.1007/s10479-012-1215-1zbMath1260.90116OpenAlexW2053011838MaRDI QIDQ1945068
Taoying Farenhorst-Yuan, Dinard van der Laan, Sandjai Bhulai, Bernd F. Heidergott
Publication date: 2 April 2013
Published in: Annals of Operations Research (Search for Journal in Brave)
Full work available at URL: http://papers.tinbergen.nl/10013.pdf
Related Items (5)
Assigning multiple job types to parallel specialized servers ⋮ Asymptotically optimal open-loop load balancing ⋮ Dynamic policy for idling time preservation ⋮ Control of parallel non-observable queues: asymptotic equivalence and optimality of periodic policies ⋮ A Genetic Algorithm for Finding Good Balanced Sequences in a Customer Assignment Problem with no State Information
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