Call center arrival modeling: A Bayesian state-space approach

DOI10.1002/nav.20436zbMath1210.90048MaRDI QIDQ2994799

Refik Soyer, Tevfik Aktekin

Publication date: 29 April 2011

Published in: Naval Research Logistics (NRL) (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1002/nav.20436

zbMATH Keywords

state space; call center; Poisson time series

Mathematics Subject Classification ID

62F15: Bayesian inference

60K25: Queueing theory (aspects of probability theory)

90B22: Queues and service in operations research

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