Modeling Daily Arrivals to a Telephone Call Center
From MaRDI portal
Recommendations
- Models and approximations for call center design
- Call center arrival modeling: a Bayesian state-space approach
- Modeling latent sources in call center arrival data
- Forecasting call centre arrivals
- Queueing models of call centers: An introduction
- Markov chain models of a telephone call center with call blending
- Statistical Analysis of a Telephone Call Center
Cited in
(38)- Optimizing daily agent scheduling in a multiskill call center
- Staffing large-scale service systems with distributional uncertainty
- The impact of special days in call arrivals forecasting: a neural network approach to modelling special days
- Poisson and non-Poisson properties in appointment-generated arrival processes: the case of an endocrinology clinic
- A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
- Prescriptive analytics for a multi-shift staffing problem
- On a multistage discrete stochastic optimization problem with stochastic constraints and nested sampling
- Staffing for many-server systems facing non-standard arrival processes
- Modeling latent sources in call center arrival data
- Taylor-series approximations for queues with arrival correlation
- Robust heavy-traffic approximations for service systems facing overdispersed demand
- Staffing call centers under arrival-rate uncertainty with Bayesian updates
- Call center arrival modeling: a Bayesian state-space approach
- On the estimation of the true demand in call centers with redials and reconnects
- Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- FORECAST ERRORS IN SERVICE SYSTEMS
- Staffing a call center with uncertain non-stationary arrival rate and flexibility
- Managing uncertainty in call centres using Poisson mixtures
- A normal copula model for the arrival process in a call center
- Modeling and Simulation of Nonstationary Non-Poisson Arrival Processes
- Economies-of-scale in many-server queueing systems: tutorial and partial review of the QED Halfin-Whitt heavy-traffic regime
- Distributionally robust workforce scheduling in call centres with uncertain arrival rates
- Predictability of operational processes over finite horizon
- STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS
- On generating multivariate Poisson data in management science applications
- Rate-based daily arrival process models with application to call centers
- Statistical Analysis of a Telephone Call Center
- A stochastic programming model for scheduling call centers with global service level agreements
- The problem of scheduling for call-centre operators
- Diffusion approximation for the MAP/GI/1 retrial queue with two-way communication
- Second-order bounds for the M/M/s queue with random arrival rate
- Markov chain models of a telephone call center with call blending
- Practical statistical methods for call centres with a case study addressing urgent medical care delivery
- Construction and analysis of a generalized contact center model
- Efficient simulation of non-Poisson non-stationary point processes to study queueing approximations
- Workload forecasting for a call center: methodology and a case study
- Online scheduling policies for multiclass call centers with impatient customers
This page was built for publication: Modeling Daily Arrivals to a Telephone Call Center
Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q3114909)
