The problem of scheduling for call-centre operators

DOI10.33048/DAIO.2023.30.735MaRDI QIDQ6644060zbMATH OpenFDO

Authors Anton Valentinovich Eremeev, Maksim Alekseevich Sakhno

Publication date 27 November 2024

Published in Diskretnyĭ Analiz i Issledovanie Operatsiĭ (Search for Journal in Brave)

Full work available at URL https://doi.org/10.33048/DAIO.2023.30.735

zbMATH Keywords

call centercomputational complexitygenetic algorithminteger linear programming

Mathematics Subject Classification ID

Deterministic scheduling theory in operations research (90B35) Linear programming (90C05) Integer programming (90C10) Approximation methods and heuristics in mathematical programming (90C59)

Recommendations

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Cites work

• Genetic algorithms for a supply management problem: MIP-recombination vs greedy decoder
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• scientific article; zbMATH DE number 3497315 (Why is no real title available?)
• scientific article; zbMATH DE number 3639144 (Why is no real title available?)
• scientific article; zbMATH DE number 956859 (Why is no real title available?)
• Modeling Daily Arrivals to a Telephone Call Center
• Optimized crossover-based genetic algorithms for the maximum cardinality and maximum weight clique problems
• Optimizing daily agent scheduling in a multiskill call center
• Staffing multiskill call centers via linear programming and simulation
• Statistical Analysis of a Telephone Call Center

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