\(MMAP|M|N\) queueing system with impatient heterogeneous customers as a model of a contact center (Q336371)
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scientific article; zbMATH DE number 6650425
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| English | \(MMAP|M|N\) queueing system with impatient heterogeneous customers as a model of a contact center |
scientific article; zbMATH DE number 6650425 |
Statements
\(MMAP|M|N\) queueing system with impatient heterogeneous customers as a model of a contact center (English)
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10 November 2016
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contact center
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multi-server queueing system
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marked Markovian arrival process
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Laplace-Stieltjes transform
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0.8798356056213379
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0.852698028087616
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0.8337209224700928
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0.8335360884666443
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0.8323166966438293
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