The ``sensitive Markovian queueing system and its application for a call center problem
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Publication:2095225
DOI10.1007/S10479-018-2802-6zbMath1501.90017OpenAlexW2792343815MaRDI QIDQ2095225
Odysseas Kanavetas, Barış Balcıoğlu
Publication date: 9 November 2022
Published in: Annals of Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s10479-018-2802-6
call centersphase-type distributionimpatient customers\(M_n/GI/c/K+GI\) queue\(M_n/M_n/c/K+M_n\) queue
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)
Cites Work
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