The ``sensitive Markovian queueing system and its application for a call center problem

DOI10.1007/S10479-018-2802-6zbMath1501.90017OpenAlexW2792343815MaRDI QIDQ2095225

Odysseas Kanavetas, Barış Balcıoğlu

Publication date: 9 November 2022

Published in: Annals of Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s10479-018-2802-6

zbMATH Keywords

call centersphase-type distributionimpatient customers\(M_n/GI/c/K+GI\) queue\(M_n/M_n/c/K+M_n\) queue

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

Cites Work

• On queueing with customer impatience until the beginning of service
• Asymptotic results and a Markovian approximation for the \(M(n)/M(n)/s+GI\) system
• On computing optimal \((Q,r)\) replenishment policies under quantity discounts
• Approximations for the \(M/GI/N +GI\) type call center
• Dynamic Pricing in the Presence of Inventory Considerations: Research Overview, Current Practices, and Future Directions
• Engineering Solution of a Basic Call-Center Model
• Dynamic Control of an M/M/1 Service System with Adjustable Arrival and Service Rates
• Performance Analysis of Manufacturing Systems
• Multi-precision Laplace transform inversion
• On the Maintenance of Systems Composed of Highly Reliable Components
• On the optimal maintenance of systems and control of arrivals in queues
• The Impact of Delay Announcements in Many-Server Queues with Abandonment
• The Regulation of Queue Size by Levying Tolls

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