The Impact of Delay Announcements in Many-Server Queues with Abandonment

From MaRDI portal
Publication:5188984

DOI10.1287/opre.1080.0533zbMath1181.90071OpenAlexW2115574292MaRDI QIDQ5188984

Ward Whitt, Mor Armony, Nahum Shimkin

Publication date: 6 March 2010

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/237db15c3866e845a5c199793b4280c5cdf2df05




Related Items

Service Systems with Slowdowns: Potential Failures and Proposed SolutionsComparisons of ticket and standard queuesQueues with Delayed Information: A Dynamical Systems PerspectiveAn analysis of queues with delayed information and time-varying arrival ratesAn equilibrium analysis of a discrete-time Markovian queue with endogenous abandonmentsStrategic Customers in a Transportation Station: When Is It Optimal to Wait?User equilibria for a parallel queueing system with state dependent routingData-stories about (im)patient customers in tele-queuesDynamic appointment scheduling with wait-dependent abandonmentOn the optimal disclosure of queue length informationTwo‐class constrained optimization with applications to queueing controlDynamic control of a single-server system with abandonmentsApplications of fluid models in service operations managementPatient diversion using real-time delay predictions across healthcare facility networksLimiting the oscillations in queues with delayed information through a novel type of delay announcementNonlinear Dynamics in Queueing Theory: Determining the Size of Oscillations in Queues with DelaySharing delay information in service systems: a literature surveyEquilibrium and optimal strategies to join a queue with partial information on service timesTransient analysis of a Markovian queue with deterministic rejectionA Stochastic Analysis of Queues with Customer Choice and Delayed InformationThe effects of the availability of waiting-time information on a balking queueEconomies-of-Scale in Many-Server Queueing Systems: Tutorial and Partial Review of the QED Halfin--Whitt Heavy-Traffic RegimeBreaking the Symmetry in Queues with Delayed InformationThe ``sensitive Markovian queueing system and its application for a call center problemQueues with Choice via Delay Differential Equations