Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers

DOI10.1155/2013/983723zbMath1299.90097OpenAlexW2137320133WikidataQ59031918 ScholiaQ59031918MaRDI QIDQ474796

Sergey Dudin, Janghyun Baek, Olga S. Dudina, Che Soong Kim

Publication date: 24 November 2014

Published in: Mathematical Problems in Engineering (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1155/2013/983723

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Related Items (2)

Call centers with a postponed callback offer ⋮ Queueing systems with random volume customers and a sectorized unlimited memory buffer

Cites Work

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• Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
• Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers
• Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory
• Outsourcing strategy in two-stage call centers
• Queueing System MAP/M/N as a Model of Call Center with Call-Back Option
• On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
• Contact Centers with a Call-Back Option and Real-Time Delay Information

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