Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers
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Publication:474796
DOI10.1155/2013/983723zbMATH Open1299.90097OpenAlexW2137320133WikidataQ59031918 ScholiaQ59031918MaRDI QIDQ474796FDOQ474796
Authors: S. A. Dudin, Janghyun Baek, Chesoong Kim, Olga Dudina 
Publication date: 24 November 2014
Published in: Mathematical Problems in Engineering (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1155/2013/983723
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Cites Work
- Title not available (Why is that?)
- Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers
- Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory
- Outsourcing strategy in two-stage call centers
- Queueing system \(MAP/M/N\) as a model of call center with call-back option
- Title not available (Why is that?)
- Title not available (Why is that?)
- Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
- On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
- Contact Centers with a Call-Back Option and Real-Time Delay Information
Cited In (5)
- Queueing systems with random volume customers and a sectorized unlimited memory buffer
- Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option
- Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
- Call centers with a postponed callback offer
- Queueing system \(MAP/M/N\) as a model of call center with call-back option
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