Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers
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Publication:474796
DOI10.1155/2013/983723zbMath1299.90097OpenAlexW2137320133WikidataQ59031918 ScholiaQ59031918MaRDI QIDQ474796
Sergey Dudin, Janghyun Baek, Olga S. Dudina, Che Soong Kim
Publication date: 24 November 2014
Published in: Mathematical Problems in Engineering (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1155/2013/983723
Related Items (2)
Call centers with a postponed callback offer ⋮ Queueing systems with random volume customers and a sectorized unlimited memory buffer
Cites Work
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- Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers
- Multi-dimensional asymptotically quasi-Toeplitz Markov chains and their application in queueing theory
- Outsourcing strategy in two-stage call centers
- Queueing System MAP/M/N as a Model of Call Center with Call-Back Option
- On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
- Contact Centers with a Call-Back Option and Real-Time Delay Information
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