Call center operation model as a MAP/PH/N/R-N system with impatient customers
From MaRDI portal
(Redirected from Publication:375971)
Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers
Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers
Recommendations
- Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
- Queueing system \(MAP/M/N/N+K\) operating in random environment as a model of call center
- Queueing system \(MAP/M/N/N + K\) operating in random environment as a model of call center
- A BMAP/PH/N SYSTEM WITH IMPATIENT REPEATED CALLS
- Waiting time in the \(\mathrm{M}/\mathrm{M}/m/(m+c)\) queue with impatient customers
Cites work
- scientific article; zbMATH DE number 3736680 (Why is no real title available?)
- Lack of invariant property of the Erlang loss model in case of MAP input
- New results on the single server queue with a batch markovian arrival process
- On the interaction between retrials and sizing of call centers
- Outsourcing strategy in two-stage call centers
- Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters
- Staffing many-server queues with impatient customers: constraint satisfaction in call centers
Cited in
(15)- Analysis of a queueing model for a call center with impatient customers and after-call work
- The \(MMAP/M/R/0\) queueing system with reservation of servers operating in a random environment
- Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option
- Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center
- On a two-queue priority system with impatience and its application to a call center
- Queueing system with heterogeneous customers as a model of a call center with a call-back for lost customers
- Waiting time in the \(\mathrm{M}/\mathrm{M}/m/(m+c)\) queue with impatient customers
- Analysis of retrial queuing system with limited processor sharing discipline and changing effective bandwidth
- \(MMAP|M|N\) queueing system with impatient heterogeneous customers as a model of a contact center
- Performance analysis and system optimization of an energy-saving mechanism in cloud computing with correlated traffic
- Queueing system \(MAP/M/N/N + K\) operating in random environment as a model of call center
- Queueing system \(MAP/M/N/N+K\) operating in random environment as a model of call center
- Help desk center operating model as a two-phase queueing system
- QBD approximations of a call center queueing model with general patience distribution
- Improved priority scheme for unreliable queueing system
This page was built for publication: Call center operation model as a \(MAP/PH/N/R-N\) system with impatient customers
Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q375971)
