On priority queues with impatient customers

DOI10.1007/s11134-008-9069-6zbMath1152.90387OpenAlexW2155089386MaRDI QIDQ943986

Foad Iravani, Barış Balcıoğlu

Publication date: 12 September 2008

Published in: Queueing Systems (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s11134-008-9069-6

zbMATH Keywords

Priority queuesCall centersCall-backImpatient customersLevel-crossing method

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Related Items (19)

Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option ⋮ Customer equilibrium in a single-server system with virtual and system queues ⋮ On a doubly dynamically controlled supermarket model with impatient customers ⋮ Scheduling of multi-class multi-server queueing systems with abandonments ⋮ Algorithms for Queueing Systems with Reneging and Priorities Modeled as Quasi-Birth-Death Processes ⋮ Dynamic control of a single-server system with abandonments ⋮ Joint queue length distribution of multi-class, single-server queues with preemptive priorities ⋮ Multi-class M/PH/1 queues with deterministic impatience times ⋮ Unnamed Item ⋮ \(M A P + M A P / M_2 / N / \infty\) queueing system with absolute priority and reservation of servers ⋮ Waiting time in the \(\mathrm{M}/\mathrm{M}/m\) LCFS nonpreemptive priority queue with impatient customers ⋮ Unnamed Item ⋮ Equilibrium in a finite capacity \(M/M/1\) queue with unknown service rates consisting of strategic and non-strategic customers ⋮ Analysis of dynamic service system between regular and retrial queues with impatient customers ⋮ On first-come, first-served queues with two classes of impatient customers ⋮ WAITING TIME ANALYSIS OF MULTI-CLASS QUEUES WITH IMPATIENT CUSTOMERS ⋮ A Single Server Queue with Two Types of Customers and a Gate Mechanism ⋮ Modeling abandonment behavior among patients ⋮ Cost and revenue analysis of an impatient customer queue with second optional service and working vacations

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