WAITING TIME ANALYSIS OF MULTI-CLASS QUEUES WITH IMPATIENT CUSTOMERS

DOI10.1017/S0269964813000065zbMath1281.60075OpenAlexW2129682828MaRDI QIDQ2844474

Publication date: 28 August 2013

Published in: Probability in the Engineering and Informational Sciences (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1017/s0269964813000065

zbMATH Keywords

waiting time impatient customers multi-class queues level-crossing technique

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22)

Related Items

Multi-class M/PH/1 queues with deterministic impatience times ⋮ Unnamed Item ⋮ On first-come, first-served queues with two classes of impatient customers ⋮ Note on the service time in an \(\mathrm{M}/\mathrm{G}/1\) queue with bounded workload

Cites Work

Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
Busy period analysis for \(M/PH/1\) queues with workload dependent balking
On priority queues with impatient customers
Modeling and analysis of high risk patient queues.
On the two-class M/M/1 system under preemptive resume and impatience of the prioritized customers
Performance analysis of an inbound call center with skills-based routing
Rejection rules in the \(M/G/1\) queue
On a two-queue priority system with impatience and its application to a call center
Approximations for the \(M/GI/N +GI\) type call center
Queuing with balking and reneging in \(M/G/1\) systems
Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective
A Multiserver Queueing System with Impatient Customers
Service-Level Agreements in Call Centers: Perils and Prescriptions
Fluid Models for Overloaded Multiclass Many-Server Queueing Systems with First-Come, First-Served Routing
Single-server queues with impatient customers
The Busy Period of an M/G/1 Queue with Customer Impatience
On Level Crossing Analysis of Queues
An Inversion Technique for the Laplace Transform
A single-server queue with limited virtual waiting time
Level Crossings in Point Processes Applied to Queues: Single-Server Case
On Level Crossings and Cycles in Dam Processes
An embedded level crossing technique for dams and queues
Reneging Phenomena in Single Channel Queues
Idle and busy periods in stable M/M/k queues
Numerical Inversion of Laplace Transforms of Probability Distributions
General customer impatience in the queue GI/G/1
Level crossing methods in stochastic models
\(M/M/1\) queue with impatient customers of higher priority

This page was built for publication: WAITING TIME ANALYSIS OF MULTI-CLASS QUEUES WITH IMPATIENT CUSTOMERS