On first-come, first-served queues with two classes of impatient customers

DOI10.1007/S11134-018-9592-ZzbMath1466.60185arXiv1710.03798OpenAlexW2962846301MaRDI QIDQ2326233

Brett Hathaway, Vidyadhar G. Kulkarni, Ivo J. B. F. Adan

Publication date: 7 October 2019

Published in: Queueing Systems (Search for Journal in Brave)

Full work available at URL: https://arxiv.org/abs/1710.03798

zbMATH Keywords

call centersimpatient customers\( M/G/1 + M\) queue\( M/M/k + M\) queuevirtual queueing time process

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)

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