On first-come, first-served queues with two classes of impatient customers (Q2326233)
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English | On first-come, first-served queues with two classes of impatient customers |
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On first-come, first-served queues with two classes of impatient customers (English)
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7 October 2019
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call centers
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impatient customers
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virtual queueing time process
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\( M/M/k + M\) queue
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\( M/G/1 + M\) queue
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