Workload and busy period for \(\mathrm{M}/\mathrm{GI}/1\) with a general impatience mechanism (Q386348)

An \(\mathrm{M}/\mathrm{GI}/1\) system under FCFS with impatient customers is investigated, where the behaviour of the customers is rather unrestricted with respect to their decision to stay-on or to leave the system premature to the regular end of service. Customers may leave after a maximal waiting time which is generally distributed, or even during the service where the maximal service time is generally distributed, and this distribution may depend on the experienced waiting time. This general impatient mechanism covers many special (partly: classical) cases evaluated in previous research, as the authors point out. The investigation is focused on the workload process and busy period distributions under ergodicity and in stationary state. The main result is an explicit expression of the density of the two-dimensional (workload, busy period) process in terms of von Neumann series. Some special cases are evaluated.