On a two-queue priority system with impatience and its application to a call center (Q1961838)
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scientific article; zbMATH DE number 1394699
| Language | Label | Description | Also known as |
|---|---|---|---|
| default for all languages | No label defined |
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| English | On a two-queue priority system with impatience and its application to a call center |
scientific article; zbMATH DE number 1394699 |
Statements
On a two-queue priority system with impatience and its application to a call center (English)
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19 November 2000
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many-server
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server reservation
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impatience
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occupancy distribution
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waiting time distribution
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approximate system
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M(n)/M(n)/s+GI
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call center application
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0.843806266784668
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0.8131168484687805
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0.8106215000152588
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0.8085765838623047
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0.8072926998138428
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