Staffing of time-varying queues to achieve time-stable performance

DOI10.1287/MNSC.1070.0821zbMATH Open1232.90275OpenAlexW2168136599MaRDI QIDQ3117693FDOQ3117693

Authors: Zohar Feldman, Avishai Mandelbaum, William A. Massey, Ward Whitt 

Publication date: 29 February 2012

Published in: Management Science (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/14d98381f98f03ec71d3f0e6c59f872f1f57aefd

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zbMATH Keywords

nonstationary queuescontact centerscall centers staffing

Mathematics Subject Classification ID

Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)

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