Staffing of time-varying queues to achieve time-stable performance
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Publication:3117693
Recommendations
- Staffing of time-varying queues using a geometric discrete time modelling approach
- Stabilizing customer abandonment in many-server queues with time-varying arrivals
- Staffing to stabilize the tail probability of delay in service systems with time-varying demand
- Many-server loss models with non-poisson time-varying arrivals
- Stabilizing performance in networks of queues with time-varying arrival rates
Cited in
(67)- Setting staffing requirements for time dependent queueing networks: the case of accident and emergency departments
- Many-server heavy-traffic limit for queues with time-varying parameters
- Fluid approximations and control of queues in emergency departments
- The \(G_{t}/GI/s_{t}+GI\) many-server fluid queue
- Achieving rapid recovery in an overload control for large-scale service systems
- Many-server loss models with non-poisson time-varying arrivals
- Stabilizing performance in a single-server queue with time-varying arrival rate
- Staff optimization for time-dependent acute patient flow
- Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection
- Predicting the continuation of a function with applications to call center data
- The matrices R and G of matrix analytic methods and the time-inhomogeneous periodic quasi-birth-and-death process
- Perturbation analysis of inhomogeneous finite Markov chains
- On the introduction of an agile, temporary workforce into a tandem queueing system
- Staffing of time-varying queues using a geometric discrete time modelling approach
- Study on specialist outpatient matching appointment and the balance matching model
- Dynamic rate Erlang-A queues
- Analytics for labor planning in systems with load-dependent service times
- Server Staffing to Meet Time-Varying Demand
- Staffing a call center with uncertain non-stationary arrival rate and flexibility
- Economies-of-scale in many-server queueing systems: tutorial and partial review of the QED Halfin-Whitt heavy-traffic regime
- Time-dependent analysis for refused admissions in clinical wards
- Inhomogeneous CTMC birth-and-death models solved by uniformization with steady-state detection
- A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow
- Decision making under uncertain and dependent system rates in service systems
- Staffing to stabilize the tail probability of delay in service systems with time-varying demand
- Risk measures and their application to staffing nonstationary service systems
- STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS
- What you should know about queueing models to set staffing requirements in service systems
- Staffing for many-server systems facing non-standard arrival processes
- An optimal callback policy for general arrival processes: a pathwise analysis
- Stabilizing performance in a service system with time-varying arrivals and customer feedback
- Balancing Agent Retention and Waiting Time in Service Platforms
- Applying queueing theory to the study of emergency department operations: a survey and a discussion of comparable simulation studies
- APPROXIMATING AND STABILIZING DYNAMIC RATE JACKSON NETWORKS WITH ABANDONMENT
- Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
- Delay-based service differentiation with many servers and time-varying arrival rates
- A branch-and-bound algorithm for shift scheduling with stochastic nonstationary demand
- A TIME-VARYING CALL CENTER DESIGN VIA LAGRANGIAN MECHANICS
- A stochastic inventory model of COVID-19 and robust, real-time identification of carriers at large and infection rate via asymptotic laws
- Modeling COVID-19 hospital admissions and occupancy in the Netherlands
- Minimizing the Maximum Expected Waiting Time in a Periodic Single-Server Queue with a Service-Rate Control
- Two issues in setting call centre staffing levels
- Staffing many‐server queues with autoregressive inputs
- Flexible staffing for call centers with non-stationary arrival rates
- The effect of workers with different capabilities on customer delay
- Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems
- Physician staffing for emergency departments with time-varying demand
- Combining integer programming and the randomization method to schedule employees
- Performance analysis of a queue with congestion-based staffing policy
- Scheduling to Differentiate Service in a Multiclass Service System
- Stabilizing customer abandonment in many-server queues with time-varying arrivals
- Adaptive server staffing in the presence of time-varying arrivals: a feed-forward control approach
- Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
- Statistical theory powering data science
- Workload forecasting for a call center: methodology and a case study
- Staffing to stabilize blocking in loss models with time-varying arrival rates
- Engineering solution of a basic call-center model
- Accounting for time-varying queueing effects in workforce scheduling
- On patient flow in hospitals: a data-based queueing-science perspective
- Stabilizing the virtual response time in single-server processor sharing queues with slowly time-varying arrival rates
- Stabilizing performance in networks of queues with time-varying arrival rates
- New perspectives on the Erlang-A queue
- Data-stories about (im)patient customers in tele-queues
- Performance approximation for time-dependent queues with generally distributed abandonments
- Optimal staffing for ticket queues
- Waiting and sojourn times in a multi-server queue with mixed priorities
- ESTIMATING WAITING TIMES WITH THE TIME-VARYING LITTLE'S LAW
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