Accounting for time-varying queueing effects in workforce scheduling

DOI10.1016/S0377-2217(01)00169-2MaRDI QIDQ1598731zbMATH OpenWikidataFDO

Authors Armann Ingolfsson, Md. Amanul Haque, Alex Umnikov

Publication date 28 May 2002

Published in European Journal of Operational Research (Search for Journal in Brave)

zbMATH Keywords

queueinggenetic algorithmsmanpower planningschedulinghuman resources

Mathematics Subject Classification ID

Approximation methods and heuristics in mathematical programming (90C59) Queues and service in operations research (90B22) Deterministic scheduling theory in operations research (90B35)

Recommendations

• Variable employee productivity in workforce scheduling
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Cites work

• scientific article; zbMATH DE number 1097572 (Why is no real title available?)
• scientific article; zbMATH DE number 194544 (Why is no real title available?)
• A Queuing-Linear Programming Approach to Scheduling Police Patrol Cars
• Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands
• Server Staffing to Meet Time-Varying Demand
• The Pointwise Stationary Approximation for Mt/Mt/s Queues Is Asymptotically Correct As the Rates Increase

Cited in

(18)

• Physician staffing for emergency departments with time-varying demand
• A branch-and-bound algorithm for shift scheduling with stochastic nonstationary demand
• Retail store workforce scheduling by expected operating income maximization
• Staffing geographically distributed service facilities with itinerant personnel
• Dynamic server assignment in multiclass queues with shifts, with applications to nurse staffing in emergency departments
• SimMan -- A simulation model for workforce capacity planning
• Analytics for labor planning in systems with load-dependent service times
• Workforce scheduling with multiple objectives
• Heuristics for Large Scale Labour Scheduling Problems in Retail Sector
• Efficient shift scheduling in the retail sector through two-stage optimization
• A Practice-Oriented Overview of Call Center Workforce Planning
• Approximation of the non-stationary \(M(t)/M(t)/c(t)\)-queue using stationary queueing models: The stationary backlog-carryover approach
• On the introduction of an agile, temporary workforce into a tandem queueing system
• Staffing of time-varying queues using a geometric discrete time modelling approach
• Variable employee productivity in workforce scheduling
• Approximate dynamic programming techniques for the control of time-varying queuing systems applied to call centers with abandonments and retrials
• Staff scheduling and rostering: a review of applications, methods and models.
• Combining integer programming and the randomization method to schedule employees

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