The effect of workers with different capabilities on customer delay

DOI10.1016/S0305-0548(02)00196-XMaRDI QIDQ1765545zbMATH OpenOpenAlexFDO

Authors Thomas Lee

Publication date 23 February 2005

Published in Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/s0305-0548(02)00196-x

zbMATH Keywords

Linear-quadratic model of uncertaintyNonstationary input processPeriodic staff scheduleQueue with permanent customersStability conditionVacation queues with Bernoulli feedback

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Queues and service in operations research (90B22) Deterministic scheduling theory in operations research (90B35) Queueing theory (aspects of probability theory) (60K25)

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Cites work

• scientific article; zbMATH DE number 46744 (Why is no real title available?)
• scientific article; zbMATH DE number 49989 (Why is no real title available?)
• scientific article; zbMATH DE number 512420 (Why is no real title available?)
• A Closed Form Solution for the Asymmetric Random Polling System with Correlated Levy Input Process
• A simple approach for analyzing feedback vacation queues with levy input process
• An \(M/G/1\) queue with cyclic service times
• Exact analysis of asymmetric random polling systems with single buffers and correlated input process
• Fluid and Diffusion Approximations of a Two-Station Mixed Queueing Network
• Linear Control of a Markov Production System
• Managing Uncertainty in a Serial Production Line
• Matrix Analysis
• Models for design and control of single server polling computer and communication systems
• On Arrivals That See Time Averages
• Regenerative processes in the theory of queues, with applications to the alternating-priority queue
• Relation between states observed by arriving and departing customers in bulk systems
• Scheduling of Work Forces Required in Continuous Operations Under Alternative Labor Policies
• Server Staffing to Meet Time-Varying Demand
• Sojourn times in vacation and polling systems with Bernoulli feedback
• The Operator-Scheduling Problem: A Network-Flow Approach

Cited in

(1)

• Workforce planning incorporating skills: state of the art

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