Adaptive server staffing in the presence of time-varying arrivals: a feed-forward control approach
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Publication:4661097
DOI10.1057/palgrave.jors.2601677zbMath1095.90025OpenAlexW2080974135MaRDI QIDQ4661097
George C. Runger, Murat Caner Testik, Jeffery K. Cochran
Publication date: 4 April 2005
Published in: Journal of the Operational Research Society (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1057/palgrave.jors.2601677
non-homogeneous Poisson processgeneralized likelihood ratio statisticadaptive staffingtelephone call centres
Stochastic programming (90C15) Reliability, availability, maintenance, inspection in operations research (90B25)
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